Delivery Information
We know how important it is to feel safe and excited while waiting for your order — that’s why we treat every step with care.
Once your purchase is confirmed, our team carefully prepares and packs your order with the attention it deserves. Within 48 business hours, you’ll receive your tracking number by email, so you can follow every step of your parcel’s journey — from our hands to your door.
Estimated Delivery Time
For UK orders, standard delivery takes 6 to 12 business days from the shipping date.
Please note that weekends and public holidays are not counted as business days.
Address Changes or Issues
If you made a mistake in your address or need to update it, you have up to 48 hours after placing your order to contact us. After that window, your order may already be in transit and changes might not be possible.
Returns & Refunds
We want you to feel completely confident in your purchase. If you’re not satisfied or need a different size or colour, you can request a return or exchange within 14 days of receiving your order.
Simply reach out to our support team — we’re here to make the process as smooth as possible.
Frequently Asked Questions
When will I receive my tracking number?
You’ll receive your tracking code by email within 48 business hours after placing your order.
How do I track my order?
Once your tracking number is sent, you’ll be able to follow your parcel in real time through our website or the delivery partner’s tracking portal.
What if I need to change my address?
You can request an address change within 48 hours after purchase. Just email our support team as soon as possible.
What should I do if my parcel is delayed?
Delays are rare, but can happen due to customs or high volume periods. If your order takes longer than expected, feel free to contact us — we’ll assist you right away.
Can I return or exchange my order?
Absolutely. You can return or exchange your items within 14 days of delivery. Your satisfaction is our priority.
